Here is a professionally written Return & Exchange Policy for an eCommerce store that sells both electronics and clothing, with a 7-day return/exchange window:

Return & Exchange Policy – Electronics & Clothing (7 Days)

At Glowgreen , we care about your satisfaction. If you are not completely happy with your purchase, you may return or exchange eligible items within 7 days of delivery, subject to the terms below.

🕒 Return & Exchange Window

• All return or exchange requests must be made within 7 days of receiving your order.

📱 Electronics – Return & Exchange Guidelines

✅ Eligible for Return/Exchange:

• Item must be unused, in original packaging, with all accessories, manuals, and tags intact.
• Products with sealed packaging must be returned unopened unless found defective or damaged upon delivery.
• Items must match the original serial number and not show signs of tampering.

❌ Not Eligible:

• Items that have been used, damaged, or altered.
• Products with activated software licenses or missing components.
• Items marked as non-returnable, final sale, or clearance.
• Digital downloads or subscription-based services.

⚠️ Defective or Damaged Electronics:

• Must be reported within 48 hours of delivery.
• Photo or video proof may be required.
• We’ll arrange a replacement, store credit, or full refund (including return shipping).

👕 Clothing – Return & Exchange Guidelines

✅ Eligible for Return/Exchange:

• Items must be unworn, unwashed, with all original tags attached.
• Must be returned in the original condition and packaging.

❌ Not Eligible:

• Items with visible wear, stains, odors, or damage.
• Undergarments, swimwear, and intimate apparel (for hygiene reasons).
• Items marked non-returnable or clearance.

🔁 Exchange Process

• Exchanges are only processed for the same item in a different size or color, if available.
• If the desired replacement is unavailable, a store credit or refund will be offered.
• To initiate an exchange, contact us at help@glowgreen.shop with your order number and request.

🚚 Return Shipping

• The customer is responsible for return shipping costs, unless the item is defective, incorrect, or damaged.
• We recommend a trackable, insured shipping method.
• We are not responsible for items lost or damaged during return shipping.

💳 Refunds

• Once the returned item is received and inspected, we will notify you via email.
• If approved, refunds will be issued to your original payment method within 5–10 business days.
• Shipping fees are non-refundable, unless the return is due to our error.
• Restocking fee (up to 15%) may apply for opened electronics or used items.

📬 How to Start a Return or Exchange

1. Email help@glowgreen.shop within 7 days of delivery.
2. Provide your order number, product name, reason for return/exchange, and supporting photos if applicable.
3. Follow the return instructions provided by our support team.

If you have any questions or need assistance, contact us at help@glowgreen.shop or [Phone Number].

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